Returns & Exchange Policy

1. Our Commitment

At Shahsawaar, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and exchanges according to the terms below.

2. Return Window

You have 7 days from the date of delivery to return or exchange your item(s). After 7 days, unfortunately we cannot offer you a refund or exchange.

3. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging with all tags attached
• Accompanied by the receipt or proof of purchase
• Free from scratches, marks, or signs of wear

4. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized jewelry
• Items that have been worn or used
• Items without original tags or packaging
• Sale or clearance items (unless defective)

5. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for our team to send you return instructions
4. Pack the item securely in its original packaging
5. Ship the item back to the address provided

6. Exchange Policy

We offer exchanges for different sizes or styles within 7 days of delivery. The item must meet all return eligibility requirements. Exchange shipping costs may apply depending on the reason for exchange.

7. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

8. Shipping Costs

• Defective Items: We cover return shipping costs
• Change of Mind: Customer is responsible for return shipping
• Wrong Item Sent: We cover all shipping costs

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you.